Last updated: 17 August 2026
Wil Brown trading as WilBrown.com, ABN 83 941 010 089 (“WilBrown.com”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you:
- visit WilBrown.com;
- use the WilBrown.com community;
- register for a free or paid course;
- purchase a product or service;
- subscribe to our email newsletter;
- participate in community discussions;
- contact us; or
- otherwise interact with WilBrown.com.
We seek to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.
1. Who We Are
WilBrown.com is operated by:
Wil Brown trading as WilBrown.com
ABN: 83 941 010 089
Location: Sydney, NSW, Australia
Email: hello@wilbrown.com
Our websites include:
- https://wilbrown.com
- https://community.wilbrown.com
and any related WilBrown.com course, checkout or community services operated by us.
2. Who Our Services Are For
WilBrown.com is intended for adults.
You must be 18 years of age or older to create an account, purchase a course or participate in the WilBrown.com community.
We do not knowingly collect personal information from people under 18.
If you believe that a person under 18 has provided personal information to us, please contact hello@wilbrown.com.
3. Personal Information We May Collect
The information we collect depends on how you interact with WilBrown.com.
Information You Provide
This may include:
- first and last name;
- email address;
- username;
- business or company information;
- website address;
- billing information;
- information supplied through contact or registration forms;
- information you provide when purchasing a course or product;
- newsletter preferences;
- support requests and correspondence;
- survey responses;
- testimonials where you choose to provide one; and
- other information you voluntarily provide.
Course Information
When you participate in a WilBrown.com course, we may collect and maintain information including:
- courses you are enrolled in;
- enrolment dates;
- course and lesson progress;
- completion status;
- purchase information;
- course activity;
- resources accessed; and
- information submitted as part of your participation.
Community Information
When you create or use a WilBrown.com community account, we may collect information including:
- your name;
- username;
- email address;
- profile photograph or avatar;
- website URL;
- profile headline;
- short biography;
- social media links you choose to provide;
- spaces and courses you belong to;
- posts;
- comments;
- replies;
- reactions;
- questions;
- other community contributions; and
- account and participation activity.
Some profile information and material that you post within community spaces may be visible to other registered community members.
You should not post information in a community area that you do not want other members of that area to see.
Payment Information
Third-party payment providers, such as Stripe, may process payments for WilBrown.com courses and products.
WilBrown.com does not store your full credit or debit card details.
Payment providers may collect and process payment information in accordance with their own privacy policies and legal obligations.
We may retain transaction information such as:
- your name;
- email address;
- product purchased;
- transaction amount;
- transaction date; and
- payment or transaction identifier.
4. Information Collected Automatically
When you use our websites, we may automatically collect certain technical information.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- referring website;
- pages viewed;
- dates and times of visits;
- approximate geographic location;
- interactions with website features; and
- other technical and usage information.
We may use services such as Google Analytics 4 (GA4) to help us understand how our websites are used and improve our content, courses and services.
5. Cookies and Similar Technologies
WilBrown.com may use cookies and similar technologies to:
- keep you logged in;
- remember preferences;
- operate courses and community features;
- maintain website security;
- process purchases;
- measure website usage;
- analyse performance; and
- improve our services.
Some third-party services integrated with our websites may also set their own cookies.
You can control or block cookies through your browser settings, although disabling certain cookies may prevent some website, course, checkout or community features from functioning correctly.
6. Why We Collect and Use Personal Information
We may collect and use personal information to:
- create and administer user accounts;
- process course and product registrations;
- process purchases;
- provide access to paid and free courses;
- provide access to appropriate community spaces;
- track and display course progress;
- provide course and account-related communications;
- provide customer support;
- respond to questions and enquiries;
- moderate community discussions;
- maintain website and account security;
- operate and improve our courses and community;
- understand how people use our websites;
- maintain business and financial records;
- comply with legal obligations;
- resolve disputes;
- prevent fraud or misuse; and
- send marketing communications where we have appropriate consent or another lawful basis to do so.
We will not use your personal information for an unrelated purpose where doing so would be inconsistent with applicable privacy law.
7. Course and Service Communications
If you register for a course, purchase a product or create a community account, we may send you communications reasonably necessary to provide that service.
These may include:
- account creation messages;
- login or password information;
- purchase receipts;
- course access instructions;
- important course updates;
- progress or onboarding messages;
- changes affecting your access;
- security notifications;
- support communications; and
- important community or service announcements.
These operational communications are separate from our general marketing newsletter.
8. Marketing Emails and Newsletter Consent
WilBrown.com publishes marketing and educational email communications, including The Freelancer’s Edge newsletter.
Registering for a free course, purchasing a paid course or creating a community account does not automatically subscribe you to our marketing newsletter.
Where appropriate, we will provide a separate opportunity for you to consent to marketing communications.
If you consent, we may send you:
- newsletters;
- educational content;
- information about courses;
- information about products or services;
- event announcements; and
- relevant offers.
You can withdraw your consent at any time by using the unsubscribe link included in marketing emails or contacting us at hello@wilbrown.com.
We keep records of marketing consent where reasonably necessary, including when and how consent was provided.
9. Community Posts and Participant Content
You retain ownership of content you submit to the WilBrown.com community.
When you post, comment, upload or otherwise contribute material, you authorise us to store, display and process that material as reasonably necessary to operate the community and provide the service.
Content posted in:
- general community spaces may be visible to other registered members; and
- private course or program spaces may be visible to other members who have access to that space.
We do not ordinarily use identifiable community posts, testimonials, photographs, videos or other Participant contributions in public marketing without first asking for permission.
Please avoid posting confidential client information, passwords, financial credentials or other sensitive information in community spaces.
10. When We May Disclose Personal Information
We do not sell or rent your personal information.
We may disclose personal information to third parties where reasonably necessary to operate WilBrown.com.
These may include categories of service providers such as:
- website and managed hosting providers;
- cloud infrastructure and storage providers;
- video hosting and streaming providers;
- payment processors;
- email delivery providers;
- customer relationship management systems;
- analytics providers;
- form and survey providers;
- security and anti-fraud services;
- professional advisers such as accountants or lawyers; and
- technical service providers.
We may also disclose information where:
- you have authorised us to do so;
- disclosure is reasonably necessary to provide a service you requested;
- required or authorised by law;
- necessary to investigate fraud, misuse or security incidents;
- necessary to establish, exercise or defend legal rights; or
- reasonably necessary to protect the safety or rights of WilBrown.com, our Participants or others.
11. Overseas Processing and Storage
Some of the technology and service providers used by WilBrown.com operate infrastructure outside Australia.
As a result, personal information may be processed, stored or accessed in overseas locations, including the United States and other countries or regions in which our service providers operate infrastructure.
These providers may include services used for:
- cloud hosting and storage;
- payment processing;
- email delivery;
- video delivery;
- analytics;
- customer relationship management; and
- other website infrastructure.
Where applicable, we take reasonable steps when selecting and using service providers to ensure that personal information is handled appropriately.
Because infrastructure locations used by global technology providers may change over time, it may not always be practicable to identify every country in which information may be processed.
12. Third-Party Websites and Services
WilBrown.com courses, articles and community discussions may contain links to third-party websites, products and services.
We are not responsible for the privacy practices of independent third parties.
We recommend reviewing their privacy policies before providing personal information to them.
13. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- loss;
- misuse;
- unauthorised access;
- alteration;
- disclosure; and
- destruction.
Measures may include:
- encrypted website connections;
- access controls;
- account authentication;
- software and security updates;
- backups;
- security monitoring; and
- reputable third-party service providers.
No online system can be guaranteed to be completely secure.
You are responsible for protecting your WilBrown.com login credentials and should contact us if you believe your account has been compromised.
14. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for purposes including:
- providing courses and community access;
- administering customer accounts;
- providing support;
- maintaining purchase and transaction records;
- complying with tax, accounting and legal requirements;
- managing disputes;
- preventing fraud;
- maintaining appropriate business records; and
- other legitimate business purposes.
The appropriate retention period will depend on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete or de-identify it, subject to any legal or business record-keeping obligations.
15. Accessing or Correcting Your Personal Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You can also update some account and community profile information directly through your WilBrown.com account.
For other requests, contact:
hello@wilbrown.com
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before providing access to personal information.
We will respond within a reasonable period and will explain if we are unable to provide access or make a requested correction.
16. Deleting Your Account or Personal Information
You may ask us to delete your WilBrown.com account or personal information by contacting hello@wilbrown.com.
We will take reasonable steps to comply where appropriate.
Some information may need to be retained after account deletion where reasonably necessary for:
- taxation or accounting records;
- transaction history;
- legal obligations;
- dispute resolution;
- fraud prevention; or
- other legitimate record-keeping purposes.
Deleting your account may result in the loss of access to courses, community spaces and other services associated with that account.
17. Privacy Complaints
If you believe we have mishandled your personal information, please contact:
Wil Brown trading as WilBrown.com
ABN 83 941 010 089
Sydney, NSW, Australia
Email: hello@wilbrown.com
Please explain your concern and provide any information that may help us investigate it.
We will review privacy complaints in good faith and aim to respond within a reasonable period.
If applicable privacy law gives you the right to take a complaint to an external regulator and you remain dissatisfied with our response, you may contact the relevant privacy regulator, including the Office of the Australian Information Commissioner (OAIC) where applicable.
18. International Users
WilBrown.com is operated from Australia.
If you access our services from another country, additional privacy rights may apply to you under the laws of your location.
Where those laws apply to WilBrown.com, we will seek to comply with our applicable obligations.
Nothing in this Privacy Policy is intended to remove any privacy right that cannot lawfully be excluded.
19. Automated Decision-Making
WilBrown.com does not currently use automated decision-making systems to make decisions that have a significant legal or similarly significant effect on Participants based solely on automated processing of their personal information.
If this changes materially, we will update this Privacy Policy as appropriate.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our services;
- technology;
- privacy practices;
- service providers; or
- applicable law.
We will publish the current version on this page with the updated date.
If we make a material change to how we collect, use or disclose personal information, we will take reasonable steps to notify affected users where appropriate.
21. Contact Us
For questions, access or correction requests, privacy concerns or complaints, contact:
Wil Brown trading as WilBrown.com
ABN 83 941 010 089
Sydney, NSW, Australia
Email: hello@wilbrown.com